Technology Request

Who should I call? Who should I email? What do I do? 

We understand that requesting technology assistance can be confusing. We have built this form as a First Step to help you quickly get the support you need. 

Technology - Start Here
Please choose the nature of your request
Share more about what is not working
How can we help you?
Please clearly describe the nature of your problem or request, any error messages received, and steps taken prior to encountering the issue.
Please clearly describe the nature of your request.

Contact Info

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Solution: Call 614-645-5758

Password reset is best handled by making a call to the Department of Technology TechDesk. Their staff will unlock your account over the phone, or change the password for you.

Solution: Call 614-645-5758

Connecting to a Printer is best handled by making a call to the Department of Technology TechDesk. Their staff will connect you to a printer, but they will need to know the name of the printer, which can be found on a printed label (ie, "HD-1B-119C") on the printer.

Solution: Complete the Printer Ink/Toner Request form

Our Storeroom handles requests for printer ink and toner. Complete the form using the link above.

Solution: Complete the Cell Phone Request form

This form must be completed by a manager. Health Technology will follow-up with you after completing the form at the link above.

Solution: Make a request to Health Technology

Health Technology has a form specifically for requesting consultation or making a technology purchase.

Use the form above and our team will work with you to come up with a solution that best suits your needs.

Solution: Complete the NextGen/Penelope Support form

We have created a support form specifically for NextGen or Penelope support. A range of NextGen specific tasks can be requested through this form.

Solution: Complete the Onboarding or Offboarding request via TechDesk

Use the "TechDesk" icon on your computer to reach our Department of Technology, who manages City user accounts.

This is the city process for onboarding (creating a new email address and login for a user) or offboarding (disabling a user account or email address) staff.

Technology Equipment Loan

What type of equipment do you need to temporarily use?

You can expect to hear from:

Matthew Green, Information Systems Analyst
Office of Data Modernization and Epidemiology
You can expect to hear from:

Kurt Fire, Department Technology Coordinator
Office of Data Modernization and Epidemiology

or

Matthew Green, Information Systems Analyst
Office of Data Modernization and Epidemiology
You can expect to hear from:

Kurt Fire or Matthew Green
Office of Data Modernization and Epidemiology
You can expect to hear from:

Megha Bhavsar, Information Systems Analyst
Office of Data Modernization and Epidemiology
You can expect to hear from:

Russell Meredith or Jim Chubak
Columbus Department of Technology
You can expect to hear from:

Kurt Fire, Matthew Green (Health)
Russell Meredith, or Jim Chubak (Department of Technology)