Requests for help from DME are collected via the Office of Epidemiology Request Form and the Technology Request Form. Submitting one of these forms is the fastest way to get a response. Once a request is submitted, our teams look it over and will reach out to you within two business days of request submission.
Please return to the DME home page and click on ‘Make a Request’ to find the best form for submitting your request.
We typically ask for at least 10 business days to work through a request. However, some complex requests will take longer than this. If you have a strict deadline, we will work with you to determine what can be completed before that deadline.
We do our best to help with urgent requests (those with less than two weeks turnaround time), but we may be limited in what we can complete in that time.
Access to REDCap, ODRS, or NextGen is typically granted for one year, and needs to be extended after that if you continue to need access. If your access has expired, please take the following steps to regain access to the system you need:
- REDCap: email REDCap_CPH@columbus.gov with your supervisor cc’d.
- ODRS: email LARousseau@columbus.gov, JRKeslar@columbus.gov, and JAMaloney@columbus.gov, with your supervisor cc’d.
1. If I submit a request, when should I expect to hear back from DME?
DME work requests are collected via the Epi Service Request Form and the Support Services Form. Once a request is submitted, our teams look over the request and will reply within two business days of request submission.
2. How much time in advance should I submit a request before my deadline?
We typically ask staff allow us 10 business days to work through a request. We will work with you to determine what can be done before your requested deadline.
3. My access to REDCap / ODRS / NextGen has expired. What do I do?
When you are given access to REDCap, ODRS, or NextGen, you are given at least a year of access.
The responsibility is on you to inform us if one of your accounts has expired. We will handle the rest!